This paper describes the process of quantifying the qualitative data in discovering the requirement of designing a
glucose sensor for diabetic patients. A participatory design approach was conducted among stakeholders which
include project managers, developers and users in early phases. Early phase of the design requires a problem
gathering and identifying pain points. The goals and objectives of the designing the product by project members
were evaluated. Users’ expectation was then validated with the stakeholder’s goals. The results showed that there
was a contradiction of goals and need among team members and medical practitioners. The findings provide a
literature on a case study of an industry practice and useful methods to be applied to capture hidden needs and
requirements when designing healthcare products.