MyMedR

Displaying publications 41 - 60 of 284 in total

Abstract:

Sort:

Corporate social responsibility and patient's intention to revisit: A serial mediation study witnessing the healthcare sector

Aman-Ullah A, Ali A, Mehmood W, Fareed M, Aman-Ullah A

Environ Sci Pollut Res Int, 2023 Feb;30(8):22078-22088.
PMID: 36282374 DOI: 10.1007/s11356-022-23760-9

The present study aims to identify the impact of corporate social responsibility on patients' intention to revisit the healthcare industry. Furthermore, mediating the role of patient satisfaction and patient loyalty along with serial mediation through corporate social responsibility = > patient satisfaction = > patient loyalty = > intention to revisit was also tested. The present study is quantitative in nature, while the data for the study was collected using purposive sampling from 321 patients working in eight hospitals in Rawalpindi and Islamabad, Pakistan. For the data analysis, statistical package for the social sciences (SPSS) and structural equation modeling through the partial least square approach (smart-PLS v 3.3.9) were employed. The study results show that corporate social responsibility forms a significantly positive relationship with patient satisfaction, patient loyalty, and patient intention to revisit. Study findings confirmed the mediating role of patient satisfaction and patient loyalty. Furthermore, serial mediation through patient satisfaction and patient loyalty was also confirmed. In the current competitive environment, understanding the direct and indirect effects of CSR activities on patient satisfaction, patient loyalty, and intentions to revisit is of the utmost importance for hospitals. These activities provide hospitals with the opportunity to take certain actions to improve patient satisfaction, and these actions increase their loyalty, which in turn encourages their intention to revisit.

Matched MeSH terms: Intention*
Fulltext Assessing the impact of green consumption behavior and green purchase intention among millennials toward sustainable environment

Ali M, Ullah S, Ahmad MS, Cheok MY, Alenezi H

Environ Sci Pollut Res Int, 2023 Feb;30(9):23335-23347.
PMID: 36322356 DOI: 10.1007/s11356-022-23811-1

Social media is playing a vital role in the promotion of green products by reshaping the millennial green purchasing intention and green consumption behaviors, resulting in progressive growth toward sustainable environment and lower carbon emission. Non-organic consumption among humans has increased the carbon emission in contrary risked environment; therefore, consumption behavior and purchasing intention are required to change for better sustainable environment. This study's goal is to determine the effects of social media in molding the consumption behaviors while considering eco-labeling, eco-branding, social norms, and purchase intensions among millennials to promote green consumption and lower carbon emission. It was decided to use a cross-sectional questionnaire survey to get information from the students of different faculties including social sciences, engineering, and bio-sciences. SPSS.V.22 and Smart-PLS were used to analyzed the data. Results indicated that social media has a profoundly good impact on molding and impacting youth behaviors regarding the green consumption, resulting in increasing intention toward sustainable environment which results in lower carbon emission. The results are in line with the predictions and contextual analysis, as the whole world is coming back toward natural life and is working for environmental protection and sustainability specially to lower the carbon emission. Therefore, students are molding themselves toward green consumption. The study recommends that future research may be conducted to study more contextual variables, who has influence on the green consumption among the general public regarding green consumptions and lowering carbon emission and stepping toward the sustainable environment.

Matched MeSH terms: Intention*
Fulltext Examining Consumers' Adoption of Wearable Healthcare Technology: The Role of Health Attributes

Cheung ML, Chau KY, Lam MHS, Tse G, Ho KY, Flint SW, et al.

Int J Environ Res Public Health, 2019 Jun 26;16(13).
PMID: 31247962 DOI: 10.3390/ijerph16132257

With the advancement of information technology, wearable healthcare technology has emerged as one of the promising technologies to improve the wellbeing of individuals. However, the adoption of wearable healthcare technology has lagged when compared to other well-established durable technology products, such as smartphones and tablets, because of the inadequate knowledge of the antecedents of adoption intention. The aim of this paper is to address an identified gap in the literature by empirically testing a theoretical model for examining the impact of consumers' health beliefs, health information accuracy, and the privacy protection of wearable healthcare technology on perceived usefulness. Importantly, this study also examines the influences of perceived usefulness, consumer innovativeness, and reference group influence on the adoption intention of wearable healthcare technology. The model seeks to enhance understanding of the influential factors in adopting wearable healthcare technology. Finally, suggestions for future research for the empirical investigation of the model are provided.

Matched MeSH terms: Intention*
Fulltext Envisaging the job satisfaction and turnover intention among the young workforce: Evidence from an emerging economy

Chen X, Al Mamun A, Hussain WMHW, Jingzu G, Yang Q, Shami SSAA

PLoS One, 2023;18(6):e0287284.
PMID: 37327240 DOI: 10.1371/journal.pone.0287284

As the economy evolves and markets change after Covid-19, demand and competition in the labor market increase in China, and employees become increasingly concerned about their career opportunities, pay, and organizational commitment. This category of factors is often considered a key predictor of turnover intentions and job satisfaction, and it is important that companies and management have a good understanding of the factors that contribute to job satisfaction and turnover intentions. The purpose of this study was to investigate the factors that influence employees' job satisfaction and turnover intention and to examine the moderating role of employees' job autonomy. This cross-sectional study aimed to quantitatively assess the influence of perceived career development opportunity, perceived pay for performance, and affective organisational commitment on job satisfaction and turnover intention, as well as the moderating effect of job autonomy. An online survey, which involved 532 young workforce in China, was conducted. All data were subjected to partial least squares-structural equation modelling (PLS-SEM). The obtained results demonstrated the direct influence of perceived career development, perceived pay for performance, and affective organisational commitment on turnover intention. These three constructs were also found to have indirect influence on turnover intention through job satisfaction. Meanwhile, the moderating effect of job autonomy on the hypothesised relationships was not statistically significant. This study presented significant theoretical contributions on turnover intention in relation to the unique attributes of young workforce. The obtained findings may also benefit managers in their efforts of understanding the turnover intention of the workforce and promoting empowerment practices.

Matched MeSH terms: Intention*
Career Intentions and the Determining Factors among Health Science Students: A Systematic Review

Stanley N, Binti Bakar RS, Cheng KY, Nwedu AB, Binti Hassan II

Creat Nurs, 2023 Feb;29(1):65-97.
PMID: 37551007 DOI: 10.1177/107845352202900113

BACKGROUND: Health systemsneed adequate personnelin order to function; improvements in health-care services delivery, and coverage and the enjoyment of standard healthcare as a right, depend on the availability, mixture, quality, and accessibility of the health-care workforce.
PURPOSE: This review aimed to synthesize reliable evidence ondetermining factors among health science students' career choices to enhance policy advocacy for better health-care delivery.
METHOD: We sourced empirical studies from Scopus, PubMed, ScienceDirect and Google Scholar. From a total of 9,056 researcharticlesfrom 2010 to 2022, 27 studies with a total of 45,832 respondents met the inclusion criteria.
RESULTS: The majority of the studies were of medical students; internal medicine was the commonest choice (64.3%), with psychiatry and public health receiving lesser attention. In the four available studies of nursing students, midwifery was not chosen at all. There is a paucity of studies on this all-important concept for nursing students. The determining factors of choice of specialty were in four themes: personal, socioeconomic, professional, and educational/policy. Among the barriers to choosing particular specialties were low prestige among colleagues, stigma, long working hours, and poor public recognition.
CONCLUSION: The career choices of health science students do not reflect an adequate mix of health-care team members to meet the health-care needs of the world. Reforms of policy and educational training are needed.

Matched MeSH terms: Intention*
Factors influencing final year radiography students' intention to pursue postgraduate education in medical imaging

Mohamed A, Mat Sanusi NSA, Azman NS, Zailani NS, Jasmin NH, Che Isa IN

Radiography (Lond), 2024 Jan;30(1):388-393.
PMID: 38159357 DOI: 10.1016/j.radi.2023.12.006

INTRODUCTION: Postgraduate education in medical imaging is an important platform that can support in preparing radiographers for the role extension and advancement in radiography. Thus, this study aims to identify the factors influencing final year radiography students' intention to pursue postgraduate education in medical imaging.
METHODS: An online cross-sectional survey was conducted among final year students in medical imaging programs from six institutions in Malaysia. Purposive convenience sampling has been employed. Data collection was related to students' interest in postgraduate study and possible factors that may affect students' intention to pursue postgraduate education after study degree completion. The questionnaire was a combination of a Likert Scale and open-ended question.
RESULTS: A total of 148 (female, n = 132 and male, n = 16) responses were included in the analysis. Among the participants, n = 93 (62.8 %) of students intended to pursue study. The highest choice of study was mixed mode (41.9 %) and cardiac imaging was the field of choice by the students (22.3 %). Five factors have been found to significantly correlate with the students' intention to pursue postgraduate study in medical imaging which were student attributes, being an academician, remuneration, finance, and social influences (p 0.05).
CONCLUSION: Five out of seven factors tested were found to significantly influence students' decision to pursue postgraduate education in medical imaging. Effective strategies based on the influencing factors should be strategized to encourage more students to pursue postgraduate education in medical imaging.
IMPLICATIONS FOR PRACTICE: Implementation of effective strategies based on the influencing factors will improve access to education among radiography students, ultimately enhancing future radiographers' capability and competency.

Matched MeSH terms: Intention*
Job stressors and turnover intention of IT executives in Malaysia: The mediating role of employee well-being

Langove N, Javaid MU, Ayyasamy RK, Ibikunle AK, Sabir AA

Work, 2024;77(1):295-305.
PMID: 37483056 DOI: 10.3233/WOR-230103

BACKGROUND: Fear of losing psychological resources can lead to stress, impacting psychological health and behavioral outcomes like burnout, absenteeism, service sabotage, and turnover.
OBJECTIVE: The study examined the impact of job stressors (time pressure, role ambiguity, role conflict) on employee well-being and turnover intentions. The study also investigated the mediating role of employee well-being between job stressors and turnover intention based on the conservation of resources (COR) theory.
METHODS: Data from 396 IT executives in Malaysian IT firms were analyzed using the Partial Least Squares - Structural Equation Modeling (PLS-SEM) technique.
RESULTS: Results confirmed a significant negative correlation between time pressure (-0.296), role ambiguity (-0.423), role conflict (-0.104), and employee well-being. Similarly, employee well-being showed a significant negative relationship with turnover intentions (-0.410). The mediation analysis revealed that employee well-being mediates the relationship between time pressure (0.121), role ambiguity (0.173), role conflict (0.043), and turnover intentions.
CONCLUSION: This paper aims to manifest the importance of designing employee well-being policies by firms to retain employees. Findings reflect the role of the managerial approach towards ensuring employee well-being for employee retention, thereby reducing recruitment and re-training costs.

Matched MeSH terms: Intention*
Fulltext Assessing the impact of entrepreneurial education activity on entrepreneurial intention and behavior: role of behavioral entrepreneurial mindset

Yan J, Huang T, Xiao Y

Environ Sci Pollut Res Int, 2023 Feb;30(10):26292-26307.
PMID: 36357759 DOI: 10.1007/s11356-022-23878-w

This study explores the relationship between Entrepreneurship Education (EE) and Entrepreneurial Intentions (EI) using the Theory of Planned Behavior (TPB). From January through May of 2022, students from 10 Chinese institutions were surveyed using an online questionnaire. According to the research, students' EI scores rose significantly after participating in EE. In addition, students in China had a more significant impact on EI regarding factors like perceived feasibility and desirability. This study extends the body of knowledge about the connection between prior exposure and early intervention (EI) by demonstrating the beneficial effects of PE on EI. In addition, the results suggest that girls have lower EI than males, which is good news for gender equality. Lastly, the behavioral entrepreneur attitude has a favorable correlation with EI. Policymakers and university administrators might use the findings to understand better how and when extracurricular activities (EE) improve students' emotional intelligence (EI). A pioneering empirical study in a developing South-Asian setting shows the relevance of EE on EI among students at private universities. According to the study, EE generates EI, and entrepreneurial enthusiasm is crucial.

Matched MeSH terms: Intention*
Fulltext Predicting sustainable fashion consumption intentions and practices

Hong Y, Al Mamun A, Yang Q, Masukujjaman M

Sci Rep, 2024 Jan 19;14(1):1706.
PMID: 38243057 DOI: 10.1038/s41598-024-52215-z

The fashion industry has a significant impact on the environment, and sustainable fashion consumption (SFC) has become a pressing concern. This study aimed to investigate the factors influencing sustainable fashion consumption behavior (SCB) among Chinese adults, specifically the role of values, attitudes, and norms in shaping such behavior, using the value-belief-norm framework. The study used an online cross-sectional survey design to collect data from 350 participants recruited through a convenience sampling method using social media platforms and email invitations, and the obtained data were analyzed using partial least squares structural equation modelling. The results of the study showed that biospheric (BV), altruistic (AV), and egoistic (EV) values significantly influenced the New ecological paradigm (EP), which, in turn, positively affected awareness of consequences (AC). Personal norms (PN) were positively influenced by EP, AC, and ascription of responsibility (AR). Social norms (SN) and trust in recycling (TR) were also found to positively influence sustainable fashion consumption intentions (SCI). Finally, the study found that SCI and TR were significant predictors of SCB, whereas the moderating effect of TR not statistically significant. The study's originality lies in its comprehensive investigation of the interplay between various factors (particularly using norms in two facets; PN and SN) in shaping SCB, using a structural equation modeling approach, and exploring the moderating effect of TR. The findings of this study suggest that interventions aimed at promoting SFC should focus on fostering values and beliefs that prioritize the environment, encouraging individuals to take responsibility for their actions, creating an environment in which SFC is normalized, and increasing TR.

Matched MeSH terms: Intention*
Fulltext Environmental and health values, beliefs, norms and compatibility on intention to adopt hydroponic farming among unemployed youth

Gao J, Al Mamun A, Yang Q, Rahman MK, Masud MM

Sci Rep, 2024 Jan 18;14(1):1592.
PMID: 38238468 DOI: 10.1038/s41598-024-52064-w

The objective of this study was to examine the relationships among environmental and health values, ecological worldview, perception of consequences, the ascription of responsibility, and personal norms in the context of the value-belief-norm (VBN) model and how compatibility influences the intentions and behaviors of Chinese youth regarding the use of hydroponic farming technology. The study employed a survey questionnaire to collect data from the target population. The sample size was determined through a power analysis to ensure sufficient statistical power for the analysis. A total of 727 potential respondents' responses were analyzed using SmartPLS (4.0) to perform structural equation modeling. The results confirmed that environmental, emotional, and health values significantly associated with individuals' ecological worldviews. There was an interconnection between ecological worldview, awareness of consequences, and ascription of responsibility, and all three significantly influenced personal norms. The key determinants of the intentions and behaviors to adopt hydroponic farming technology are personal norms and technology compatibility. Therefore, to promote and motivate the interest and intention to use hydroponics among unemployed youth, government agencies, and related companies should focus on providing technology-related and pro-environmental information and training. This is expected to increase the acceptance and awareness of hydroponics among this group, thus increasing the adoption rate of hydroponics.

Matched MeSH terms: Intention*
Fulltext Modelling the significance of food delivery service quality on customer satisfaction and reuse intention

Wu M, Gao J, Hayat N, Long S, Yang Q, Al Mamun A

PLoS One, 2024;19(2):e0293914.
PMID: 38359026 DOI: 10.1371/journal.pone.0293914

The millions-worth revenue derived from large-scale food delivery characterises the service as a relatively established phenomenon with potential growth. The current cross-sectional research examined online food delivery service quality on consumer satisfaction and reuse intention. Service quality was divided into seven categories (i.e., reliability, assurance, security, maintaining food quality, system operation, traceability, and perceived service value). Perceived service value offer the unique understanding of the online food delivery consumer satisfaction. Empirical data were elicited from 1352 valid respondents and subsequently assessed through the partial least square structural equation modelling. Findings revealed that reliability, assurance, maintaining food quality, system operation, traceability, and perceived service value could elevate customer satisfaction and optimize the intention to reuse food delivery services. Specific measures to improve service quality, including staff training, improved after-sales service, and system optimisation, were proposed to increase users' satisfaction and intention to reuse optimally.

Matched MeSH terms: Intention*
Fulltext Massive Open Online Courses (MOOCs): Data on higher education

Al-Rahmi W, Aldraiweesh A, Yahaya N, Bin Kamin Y, Zeki AM

Data Brief, 2019 Feb;22:118-125.
PMID: 30581914 DOI: 10.1016/j.dib.2018.11.139

The data presented in this article are based on provides a systematic and organized review of 219 studies regarding using of Massive Open Online Courses (MOOCs) in higher education from 2012 to 2017. Consequently, the extant, peer-reviewed literature relating to MOOCs was methodically assessed, as a means of formulating a classification for MOOC-focused scholarly literature. The publication journal, country of origin, researchers, release data, theoretical approach, models, methodology and study participants were all factors used to assess and categorise the MOOC. These data contribute to materials required by readers who are interested in different aspects related to the literature of using Massive Open Online Courses (MOOCs) in higher education. Intention to use, interaction, engagement, motivations and satisfaction were five dynamics assessed in relation to the improvement of MOOCs. Students' academic performance can be influenced by MOOC which has the advantage of facilitating the learning process through offering materials and enabling the share of information.

Matched MeSH terms: Intention
Fulltext Mitigating Effect of Psychological Capital on Employees' Withdrawal Behavior in the Presence of Job Attitudes: Evidence From Five-Star Hotels in Malaysia

Yan Z, Mansor ZD, Choo WC, Abdullah AR

Front Psychol, 2021;12:617023.
PMID: 33868086 DOI: 10.3389/fpsyg.2021.617023

High turnover rate is one of the striking features of the hotel industry and one of the most significant challenges. High turnover rate causes substantial costs for recruitment, selection and training in hotels, on the other hand, it also leads to negative consequences such as the decline of organizational performance and service quality. Thus, it is necessary to search for the root causes of turnover and put forward solutions. This study was designed to examine the impact of psychological capital (PsyCap), organizational commitment (OC), and job satisfaction (JS) on turnover intention among hotel employees. Additionally, it aimed to test the mediating roles of job satisfaction (JS) and organizational commitment (OC). The data were obtained from 228 hotel customer-contact employees with a time lag of two weeks in three waves in Kuala Lumpur based on convenience sampling. A series of structural equation modeling analyses were utilized to investigate hypothesized relationships. The results reveal that there exists a significant and negative impact of PsyCap on employees' turnover intention and this correlation is partially mediated through two job attitudes. That is to say, to retain hotel talents, five-star hotel management should take proper measures to help employees obtain and maintain positive psychological resources such as PsyCap, on the other hand, how to cultivate positive job attitudes and strengthen their sense of identification and belonging for their organizations is supposed to be more focused on.

Matched MeSH terms: Intention
Fulltext Price perception and price appearance on repurchase intention of Gen Y: do brand experience and brand preference mediate?

Yasri Y, Susanto P, Hoque ME, Gusti MA

Heliyon, 2020 Nov;6(11):e05532.
PMID: 33294680 DOI: 10.1016/j.heliyon.2020.e05532

The study examines the effect of price perception and price appearance on Gen Y's repurchase intention towards snack products of small and medium-sized enterprises (SMEs), along with the mediating roles of consumers' brand experience and preference. A survey method for data collection in the study used with a structured questionnaire, in which the respondents were requested to give their responses to the experiment conducted on local specialty snack products produced by SMEs. Covariance-based structural equation modeling (CB-SEM) was used to analyze the hypothesized relationships in the research model. The findings show that all the direct effects in the proposed model have a significant effect, except for the relationship between price perception and brand preference that there is no significant effect. Similarly, the mediating roles of consumer brand experience and consumer-based brand preference proved to have a significant effect. Finally, the implications of this study will be discussed further.

Matched MeSH terms: Intention
Fulltext A negation query engine for complex query transformations

Rizwan Iqbal, Masrah Azrifah Azmi Murad

Pertanika Journal of Science & Technology, 2013;21(1):193-204.
MyJurnal

Natural language interfaces to ontologies allow users to query the system using natural language queries.
These systems take natural language query as input and transform it to formal query language equivalent
to retrieve the desired information from ontologies. The existing natural language interfaces to ontologies
offer support for handling negation queries; however, they offer limited support for dealing with them.
This paper proposes a negation query handling engine which can handle relatively complex natural
language queries than the existing systems. The proposed engine effectively understands the intent of
the user query on the basis of a sophisticated algorithm, which is governed by a set of techniques and
transformation rules. The proposed engine was evaluated using the Mooney data set and AquaLog dataset,
and it manifested encouraging results.

Matched MeSH terms: Intention
Fulltext Analysis of turnover intention among manufacturing technicians in electronic industry

Abdul Rashid Ismail, Wan Normeza Wan Zakaria

Journal of Advanced Research Design, 2017;37(1):1-8.
MyJurnal

This study aims to examine the influences of the plan to further study, career growth
and discriminatory treatment on turnover intention among technicians in electronic
industry in Malaysia. The objectives are: (i) To identify the relationship between the
plan to further study and turnover intention among factory technicians, (ii) To identify
the relationship between career growth and turnover intention among factory
technicians, and (iii)To identify the relationship between discriminatory treatment
factors and turnover intention among factory technicians. The population involved in
this study were the manufacturing technicians at an electronic factory. Survey
questionnaires were used to collect data. A total of 110 questionnaires were analyzed.
Pearson correlation coefficient and regression analysis were used to measure the
degree of relationship between variables. The findings showed that all independent
variables; plan to further study, career growth and discriminatory treatment, were
positive moderately correlated with turnover intention.

Matched MeSH terms: Intention
Fulltext Muslim consumers’ perception and purchase intention toward GM food

Hassan, S.H., John Kua, S.B., Harun, H.

International Food Research Journal, 2016;23(2):806-815.
MyJurnal

The attention on genetically modified (GM) food industry is increasing due to the flourishing
of biotechnology. However, there are some debates on the associated benefits and risks of
employing modification technology in food industry. This study strives to examine the causes
that determine consumers’ benefit and risk perceptions on GM foods. Besides, the influence of
perceived benefit and risk of GM food on consumers’ attitude is investigated. The empirical
results of this study showed that GM food knowledge, and GM food characteristics have been
acting as important predictors of both benefits and risks perceptions. Further, it is also found
that perceived benefits showed significant positive influence on attitude, and attitude affects
purchase intention towards GM food. Research implications to policy makers, scientists, and
market practitioners are covered, in which suggestions and recommendations are provided
to these parties. Lastly, research implications and recommendations to future research are
discussed.

Matched MeSH terms: Intention
Fulltext Application of various mechanical treatments for meat tenderization

Mohamad Afifi Ismail, Gun Hean Chon, Mohammad Rashedi Ismail-Fitry

Journal of Advanced Research Design, 2018;45(1):43-51.
MyJurnal

Meat tenderness is an important quality attribute that influences consumer acceptance. The application of mechanical treatment by mean to reduce toughness of meat cuts has gained much interest recently, with an intention to make use the lower grade meat cuts. This review deliberates the function, mechanism and numerous types of mechanical work in meat tenderization. The mechanical work employs to make meat softer by loosening the muscle structure and disrupting muscle cell. Previous studies have thoroughly examined the use of mechanical treatment (such as massaging, tumbling, and grinding) as an effective meat tenderization technique. Besides that, current research on newly emerging processing technology such as highpressure process (HPP) also shows potential to be explored. The application of mechanical work has shown impressive outcomes by reducing the shear force value that represents hardness of meat. The present paper also described the physical, biochemical and the structural changes of the meat. Finally, the improvements in the meat tenderness by using various type of mechanical work are presented in this paper.

Matched MeSH terms: Intention
Fulltext The acceptance of eTPP reporting system by using TAM model

Mohd Hafizan Musa, Ahmad Kamalrulzaman Othman, Rusnani Mohamad Khalid, Yusnita Sokman, Wan Mohd Farid Wan Zakaria

Journal of Academia Universiti Teknologi MARA Negeri Sembilan, 2018;6(1):8-20.
MyJurnal

Technological innovations are significant in human and professional life. A new online correction and
prevention system called eTPP to replace old traditional system has introduced new major changes in
the reporting process. Therefore, this study was carried out to determine the level of user's acceptance
towards eTPP and to investigate the factors that influence user's behavioural intentions to use eTPP in
UiTM Cawangan Johor, Kampus Segamat. A Technology Acceptance Model (TAM) was employed
as a conceptual framework to investigate the factors that influence users' acceptance to use eTPP. To
test the model, data were collected from 44 respondents from various departments in UiTM
Cawangan Johor, Kampus Segamat. Questionnaires were distributed to collect primary data from the
respondents about their acceptability of eTPP. The results were presented through multiple regression
analysis and supported by mediating analysis (Preacher and Hayes, 2008; Baron and Kenny, 1986),
whereby it showed consistent mediating result with the regression result. The overall finding of the
study showed that the perceived ease of use was the main factor influencing eTPP acceptance among
the users.

Matched MeSH terms: Intention
Fulltext Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction

Taufik N, Hanafiah MH

Heliyon, 2019 Dec;5(12):e02960.
PMID: 31890945 DOI: 10.1016/j.heliyon.2019.e02960

Purpose: The purpose of this paper is to examine the factors influencing passenger adoption and behaviour of self-service technology (SST) in airports. This study adopted the Theory Acceptance Model (TAM) and extended the model by including the need for human interaction (NI) construct in the study framework.
Design/methodology/approach: The research framework is based on the theoretical concepts of SST usage from the inter-disciplinary field. Four hundred two questionnaires were collected from passengers who used the self-check-in kiosks in Kuala Lumpur International Airport (KLIA and KLIA2). The collected data were analysed using the structural equation modelling (SEM) technique.
Findings: Different factors determine passengers' willingness and adoption of SSTs. Perceived ease of use and perceived usefulness significantly affect passenger adoption and behaviour of SSTs in airports. However, the passenger was much comfortable with the SST as the moderating effect of need for human interaction shows a negative result.
Practical implications: The findings contribute to an understanding of how and why passengers use SSTs, which is critical from a customer relationship management (CRM) perspective. Better strategies can be developed to manage and coordinate SSTs delivery in the airport by understanding the passengers' experience from the self-check-in kiosks.
Originality/value: This paper goes beyond the basic SSTs usage and intentions study by highlighting the nonimportance of human interaction in SSTs usage specifically by airport passengers.

Matched MeSH terms: Intention

Filters

Please provide feedback to Administrator (afdal@afpm.org.my)

External Links