Displaying publications 1 - 20 of 114 in total

  1. Hussein RH
    Int J Qual Health Care, 1998 Jun;10(3):284-5.
    PMID: 9661068
    Matched MeSH terms: Quality of Health Care*
  2. Hassali MA, Alrasheedy AA, Ab Razak BA, Al-Tamimi SK, Saleem F, Ul Haq N, et al.
    Australas Med J, 2014;7(1):35-44.
    PMID: 24567765 DOI: 10.4066/AMJ.2014.1936
    Patient satisfaction is considered an essential component of healthcare services evaluation and an additional indicator of the quality of healthcare. Moreover, patient satisfaction may also predict health-related behaviours of patients such as adherence to treatment and recommendations.
    Matched MeSH terms: Quality of Health Care
  3. Cheah TS
    Med J Malaysia, 1998 Mar;53(1):87-96.
    PMID: 10968144
    A clinical pathway defines the optimal care process, sequencing and timing of interventions by doctors, nurses and other healthcare professionals for a particular diagnosis or procedure. It is a relatively new clinical process improvement tool that has been gaining popularity across hospitals in the USA, Australia and United Kingdom. Clinical pathways are developed through collaborative efforts of clinicians, nurses, pharmacists, physiotherapists and other allied healthcare professionals with the aim towards improving the quality of patient care. Clinical pathways have been shown to reduce unnecessary variation in patient care, reduce delays in discharge through more efficient discharge planning, and improve the cost-effectiveness of clinical services. The approach and objectives of clinical pathways are consistent with those of total quality management (TQM) and continuous quality improvement (CQI) and is essentially the application of these principles to the patient's bedside. This article examines the proliferation in the use of clinical pathways, its benefits to the healthcare organisation, its application as a tool for CQI activities in direct relation to patient care and the medico-legal implications involved.
    Matched MeSH terms: Quality of Health Care*
  4. Sahan AK
    Med J Malaysia, 1986 Dec;41(4):284-6.
    PMID: 3670148
    Matched MeSH terms: Quality of Health Care*
  5. Tan SK
    Med J Malaysia, 1999 Mar;54(1):1-3.
    PMID: 10971997
    Matched MeSH terms: Quality of Health Care*
  6. Khalid Y
    Med J Malaysia, 1998 Dec;53(4):325-6.
    PMID: 10971973
    Matched MeSH terms: Quality of Health Care/standards*
  7. Rose RC, Uli J, Abdul M, Ng KL
    PMID: 15301271
    While much is known generally about predictions of customer-perceived service quality, their application to health services is rarer. No attempt has been made to examine the impact of social support and patient education on overall service quality perception. Together with six quality dimensions identified from the literature, this study seeks to provide a more holistic comprehension of hospital service quality prediction. Although 79 percent of variation is explained, other than technical quality the impact of the remaining factors on quality perception is far from constant, and socio-economic variables further complicate unpredictability. Contrary to established beliefs, the cost factor was found to be insignificant. Hence, to manage service quality effectively, the test lies in how well healthcare providers know the customers they serve. It is not only crucial in a globalized environment, where trans-national patient mobility is increasingly the norm, but also within homogeneous societies that appear to converge culturally.
    Matched MeSH terms: Quality of Health Care*
  8. Song HK, Lee KM, Jung SA, Hong SN, Han DS, Yang SK, et al.
    Intest Res, 2016 Jul;14(3):240-7.
    PMID: 27433146 DOI: 10.5217/ir.2016.14.3.240
    The quality of care in inflammatory bowel disease (IBD) has not been systematically estimated. The aim of this study was to investigate the current status of quality of IBD care in Asian countries.
    Matched MeSH terms: Quality of Health Care
  9. Khalid bin Sahan A
    Med J Malaysia, 1977 Sep;32(1):1-5.
    PMID: 609336
    Matched MeSH terms: Quality of Health Care
  10. McConnell KJ
    Ann Emerg Med, 2007 Jan;49(1):62-3.
    PMID: 17084940
    Matched MeSH terms: Quality of Health Care*
  11. Lennox SS
    RN, 1991 Jun;54(6):104.
    PMID: 2034975
    Matched MeSH terms: Quality of Health Care*
  12. Nwagbara VC, Rasiah R, Aslam MM
    Medicine (Baltimore), 2016 Sep;95(36):e4688.
    PMID: 27603363 DOI: 10.1097/MD.0000000000004688
    Public hospitals have come under heavy scrutiny across the world owing to rising expenditures. However, much of the focus has been on cutting down costs to raise efficiency levels. Although not denying the importance of efficiency measures, this article targets a performance issue that is relevant to address the quality of services rendered in public hospitals. Thus, it is important to focus on the effectiveness of resource utilization in these hospitals. Consequently, this article seeks to examine the impact of average length of stay (ALOS) and bed turnover rates (BTR) on bed occupancy rates (BOR).
    Matched MeSH terms: Quality of Health Care*
  13. Hassali MA, Al-Tamimi SK, Dawood OT
    Res Social Adm Pharm, 2016 07 14;13(1):261-265.
    PMID: 27496382 DOI: 10.1016/j.sapharm.2016.06.011
    Matched MeSH terms: Quality of Health Care/standards*
  14. Ali N, Tretiakov A, Whiddett D, Hunter I
    Int J Med Inform, 2017 01;97:331-340.
    PMID: 27919392 DOI: 10.1016/j.ijmedinf.2016.11.004
    PURPOSE: To deliver high-quality healthcare doctors need to access, interpret, and share appropriate and localised medical knowledge. Information technology is widely used to facilitate the management of this knowledge in healthcare organisations. The purpose of this study is to develop a knowledge management systems success model for healthcare organisations.

    METHOD: A model was formulated by extending an existing generic knowledge management systems success model by including organisational and system factors relevant to healthcare. It was tested by using data obtained from 263 doctors working within two district health boards in New Zealand.

    RESULTS: Of the system factors, knowledge content quality was found to be particularly important for knowledge management systems success. Of the organisational factors, leadership was the most important, and more important than incentives.

    CONCLUSION: Leadership promoted knowledge management systems success primarily by positively affecting knowledge content quality. Leadership also promoted knowledge management use for retrieval, which should lead to the use of that better quality knowledge by the doctors, ultimately resulting in better outcomes for patients.

    Matched MeSH terms: Quality of Health Care*
  15. Adam BA, Liam CK, Abdul Wahab AS
    Med J Malaysia, 1989 Jun;44(2):134-9.
    PMID: 2626120
    A scoring system based on therapeutic intervention on critically ill patients called the therapeutic intervention scoring system (TISS) was used to assess the quantity of care provided in a medical intensive care unit. Besides observing the unit census, the severity of illness and the work load were studied. The survival rate was 77 percent. The non-survivors had admission TISS points higher than the survivors and their mean daily TISS was more than 20 points. The survivors at discharge had a mean TISS of five points. The work load showed that a nurse can effectively manage two patients who together may accumulate 24 TISS points per day. TISS points per patient rather than bed occupancy is a better indicator of the nurse's work load. Admission criteria and procedures before death certification are outlined.
    Comment in: Delilkan AE. Therapeutic intervention scoring system in medical intensive care. Med J Malaysia. 1989 Dec;44(4):361-2
    Matched MeSH terms: Quality of Health Care*
  16. Al-Awlaqi MA, Aamer AM
    Int J Health Plann Manage, 2020 Jan;35(1):e119-e132.
    PMID: 31670407 DOI: 10.1002/hpm.2943
    PURPOSE: Although assessing the quality of health services offered in a least developed country such as Yemen is very important, it is not yet given attention. As a result, Yemeni patients started to look for higher quality of health services abroad. Thus, Yemeni health private providers need to know how to link their patients' satisfaction to the quality of the services offered to end up with more satisfied patients and higher health service quality offered.

    METHODOLOGY: Data were collected form 5310 patients in 249 private clinics. The patients evaluated their satisfaction on the quality of service on the basis of nine criteria that comprised 31 subcriteria. We used multicriteria satisfaction analysis (MUSA) to analyze the data.

    FINDINGS AND CONCLUSION: The data analysis results showed low level of satisfaction on the health care quality services offered by the private clinics in Yemen. The majority of the criteria and subcriteria showed low level of satisfaction, high demand, and high mandate for improvement.

    Matched MeSH terms: Quality of Health Care/standards
  17. Hamzah NM, See KF
    Health Care Manag Sci, 2019 Sep;22(3):462-474.
    PMID: 30868325 DOI: 10.1007/s10729-019-09470-8
    Various pharmacy services are offered in public health facilities, ranging from distributive activities (dispensing) to patient-oriented services (pharmaceutical care). These activities are monitored through indicators established at the national level. In Malaysia, the indicators have not been transformed into a measurement of hospital pharmacy service efficiency. The main objectives of this study were to assess the relative performance of hospital pharmacy services and to investigate the factors that may affect the performance levels. Double-bootstrap data envelopment analysis was applied to measure the technical efficiency levels of 124 public hospital pharmacies in 2014. An input-oriented variable returns to scale model was adopted in the study, while bootstrap truncated regression was conducted to identify the factors that may explain the differences in the efficiency levels. The average bias-corrected technical efficiency score varies according to the hospital size (0.84, 0.78 and 0.82 in small, medium and large hospitals, respectively). The hospital size, hospital age, urban location and information technology are important determinants of the efficiency levels. The study contributes to establishing baseline technical efficiency information for public hospital pharmacy services in Malaysia. The measurement of hospital pharmacy efficiency can guide future policy making to improve performance and ensure the optimum level of available resources.
    Matched MeSH terms: Quality of Health Care
  18. Segaran R., Olga, Wilfred
    Students taking up nursing course bring with them stereotypes and prejudice towards mentally-ill clients. Nurses harbouring such stigmatising attitude can have a profound effect on their subsequent therapeutic relationship and quality of care rendered for the mentally-ill clients. Typically, students who harbour stigmatising views, develop positive mindset after psychiatric posting.
    Matched MeSH terms: Quality of Health Care
  19. Nantha YS
    J Health Organ Manag, 2013;27(2):266-72.
    PMID: 23802402
    In the light of an increasing healthcare burden, this paper seeks to offer insight about how intrinsic motivation could play a pivotal role in improving the pre-existing healthcare service delivery systems by altering clinician behaviour. The paper argues the case for four salient dimensions worth exploring through the lens of intrinsic motivation--non-financial incentives, positive affective states, organizational culture and prescribing quality.
    Matched MeSH terms: Quality of Health Care/standards*; Quality of Health Care/trends
  20. Rahman MS, Osmangani AM
    Int J Health Care Qual Assur, 2015;28(8):841-54.
    PMID: 26440486 DOI: 10.1108/IJHCQA-05-2015-0056
    The purpose of this paper is to examine the five-factor structure of patients' satisfaction constructs toward private healthcare service providers.
    Matched MeSH terms: Quality of Health Care/economics; Quality of Health Care/organization & administration*
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