MyMedR

A pilot study on generic medicine substitution practices among community pharmacists in the State of Penang, Malaysia

Ping CC, Bahari MB, Hassali MA

Pharmacoepidemiol Drug Saf, 2008 Jan;17(1):82-9.

The purpose of this study was to evaluate the generic substitution (GS) practices undertaken by community pharmacists in the State of Penang, Malaysia with a focus on the extent of communication between pharmacists and prescribers on issues related to GS, consumer's acceptance on the GS and estimation of cost saving achieved for patients opted for GS.

Matched MeSH terms: Professional-Patient Relations

The needs of the deaf and hard of hearing when seeking pharmaceutical care

Jacob SA, Chin JR, Ying Qi T, Palanisamy UD

Res Social Adm Pharm, 2016 03 04;12(4):664-5.

PMID: 27012972 DOI: 10.1016/j.sapharm.2016.02.009

Matched MeSH terms: Professional-Patient Relations

Transcultural aspects of community psychiatry

Hartog J

Ment Hyg, 1971 Jan;55(1):35-44.

PMID: 5549644

Matched MeSH terms: Professional-Patient Relations

Satisfaction with school dental service provided by mobile dental squads

Othman N, Razak IA

Asia Pac J Public Health, 2010 Oct;22(4):415-25.

PMID: 20462854 DOI: 10.1177/1010539510370794

Feedback on satisfaction with dental care is vital for continuous improvement of the service delivery process and outcome. The objective of this study was to assess the satisfaction with school dental service (SDS) provided via mobile dental squads in Selangor, Malaysia, under 4 domains of satisfaction: patient-personnel interaction, technical competency, administrative efficiency, and clinic setup using self-administered questionnaires. Among the 607 participants who had received treatment, 62% were satisfied with the services provided. In terms of domains, technical competency achieved the highest satisfaction score, whereas clinic setup was ranked the lowest. As for items within the domains, the most acceptable was "dental operator did not ask personal things which were not dentally related," whereas privacy of treatment was the least acceptable. In conclusion, whereas children were generally satisfied with the SDS, this study indicates that there are still areas for further improvement.

Matched MeSH terms: Professional-Patient Relations

Key quality aspect: a fundamental step for quality improvement in a resource-poor setting

Su TT, Sax S

Asia Pac J Public Health, 2009 Oct;21(4):477-86.

PMID: 19666950 DOI: 10.1177/1010539509342433

The objective of the study is to identify user's perception of key quality aspects of the hospital and its influence on willingness to pay. The study was conducted in 2001 in Dhading District Hospital, Nepal. This was a descriptive, cross-sectional study design using quantitative and qualitative methods: questionnaire exit interview and focus group discussions with inpatients and outpatients, focus group discussion with service providers, and key informant interviews. The research identified attitude, technical and interpersonal skills of health personnel, availability of drugs and services as important quality aspects to be improved. Users were motivated to use this hospital and were ready to pay if they received proper treatment from skilled and communicative staff. This study highlights the importance of identifying the quality factors important to service users as a first step in improving quality. For the users within this study, this meant improving attitude, interpersonal skills, and technical skills of service personnel.

Matched MeSH terms: Professional-Patient Relations

Importance-performance analysis of dental satisfaction among three ethnic groups in malaysia

Dewi FD, Gundavarapu KC, Cugati N

Oral Health Prev Dent, 2013;11(2):131-9.

PMID: 23757453 DOI: 10.3290/j.ohpd.a29735

PURPOSE: To find the differences in patient satisfaction related to dental services among three ethnic groups - Chinese, Indian and Malay - at AIMST University Dental Centre and analyse them with an importance-performance grid, identifying the weak and strong points, in order to provide better service.

MATERIALS AND METHODS: This questionnaire-based study consisted of convenience samples of 174 patients of Chinese, Indian and Malay ethnicity. Importance-performance analysis for 20 attributes were compared using Likert's scale. The data obtained were statistically analysed using the Kruskal-Wallis test.

RESULTS: Chinese and Indians both emphasised low performance on the interpersonal relationship attribute in terms of the receptionist's courtesy, whereas the Malay participants were concerned with convenience attributes. All the ethnic groups favoured maintaining existing major attributes towards technical competency, interpersonal relationship and facility factors. This study demonstrated priority differences between the ethnic groups' perception of the quality of dental services, where ethnic Chinese showed the highest gap (measure of dissatisfaction) between importance and performance compared to ethnic Malays, followed by ethnic Indians.

CONCLUSION: The patients from the three major ethnic groups of Malaysia were generally well satisfied. Perhaps more priority should be placed on improving the interpersonal relationship attribute, especially with the receptionists.

Matched MeSH terms: Professional-Patient Relations

Displaying publications 21 - 26 of 26 in total