Abstract
Objectives: The aims of this study were to evaluate patient’s satisfaction regarding the orthodontic treatment
provided by the Faculty of Dentistry Universiti Teknologi MARA (UiTM) and to determine the factors that
affected their satisfaction level.
Methods: : A cross-sectional study was conducted among the patients treated with full fixed appliances in the
faculty’s orthodontic clinic using a validated questionnaire.
Results: : The final sample consisted of 105 subjects (response rate 76%) which comprises of 26 males and 79
females were chose with 97% of the respondents are Malay. Most subjects had orthodontic treatment duration
of more than 1.5 years (100%) and were still wearing fixed appliances (89%). Items included in the
questionnaire: reasons for seeking orthodontic treatment, questions relevant to satisfaction with orthodontic
treatment, doctor-patient relationship and pain experience during orthodontic treatment. Concerning the doctor
patient relationship, 91% of the respondents were contented with their orthodontist. Respondents answered
‘Yes’ to the treatment plan explained prior to the procedure (91.4%), questions answered promptly (94.3%),
gentleness of the orthodontist (91.4%) and dental assistant (88.6%), orthodontist honesty about treatment
duration (90.5%) and cost (97.1%), and recommendation to others (90.5%).
Conclusion: Generally, patients who had received orthodontic treatment from the orthodontic clinic in Faculty
of Dentistry UiTM were satisfied with the overall treatment outcomes. However, there were still some aspects of
the service that can be improved in the future in order to provide a better healthcare services specifically in
orthodontic treatment.