METHODS: To develop a new emergency clinical handover (ECH) tool, the Fuzzy Delphi Method (FDM) was employed with input from a panel of emergency physicians (EPs). A deductive approach was used to extract potential handover items, which were then rated on a 7-point Likert scale. These ratings were converted into triangular fuzzy numbers. Items were retained if they met three criteria: i) threshold value (d) ≤ 0.2; ii) expert agreement ≥ 75%; and iii) fuzzy score (A) ≥ 0.5. Perceptions of the proposed ECH tool were evaluated using a 10-item, 3-point Likert scale by the ED doctors after a one-month trial in a real-world ED situation.
RESULTS: The expert panel agreed on 19 items for inclusion in the ECH tool. These items were distributed across the ISBAR domains: five in Identification/Information, two in Situation, two in Background, seven in Assessment/Action, and three in Recommendation. The perception score indicated an acceptance rate of 70.17% among participants.
CONCLUSION: The FDM effectively facilitated consensus in developing a structured ECH tool. This standardised approach may enhance communication, reduce variability, and improve patient safety during ED handovers.