Introduction: The number of inpatient visiting the Bhayangkara Level III Hospital in Kendari City in 2016 was 2322 people, in 2017 there were 3611 people, in 2018 there were 3488 people and from January to November 2019 there were 4243 people. Methods: This research uses descriptive analysis method with a quantitative approach. This research is a case study of the service quality of the Bhayangkara Level III Kendari Hospital. In this study, the sample was taken using simple random sampling technique, in which each element was selected randomly. Results: There are 25 customer requirements for services in the Inpatient Installation of Bhayangkara Hospital, Kendari City which can be categorized into 8 dimensions of service quality according to Brown with priority order based on the level of importance (Tke), namely: 1) Safety Dimensions (98.6%); 2) Dimensions of Interpersonal Relations (98.6%);
3) Dimensions of Continuity (97.1%); 4) Dimension of Effectiveness (97.1%); 5) Efficiency Dimension (97.1%); 6) Dimension of Convenience (97.1%); 7) Dimensions of Access to Services (92.9%) and 8) Dimensions of Officer Competence (92.9%). Conclusion: According to the results of this research it is found that nurses did not take special time to communicate with patients. The officers were warm to patients, doctors always heard complaints and stories of patients, pharmacy officers always prayed for patients to get well soon.
Introduction: Based on World Health Organization (WHO) incidence of musculoskeletal diseases is estimated to reach 60.4% of all occupational illness. Research conducted in the UK and Hongkong on nurses reported lower stage pain of 38% and 39% and some neck pain 34% and 31% respectively. Musculoskeletal disorders are basically complaints of pain in parts of our body that include muscles, joints, ligaments, skeletons, and nerves. Work posture is one of the factors that influence the increase in musculoskeletal disorders. The objective of the research is to identify correlation between posture at job with musculoskeletal disorders complaints in the emergency department among nurses. Methods: The Method of the research was a quantitative research using cross sectional methods with Spear- men Rho correlation statistic test and the sampling method used total sampling. The sample size in this study was 40 nurses in the Emergency Department. Data collection was conducted by using Nordic Body Maps questionnaire to assess Musculoskeletal Disorder and posture of job assessment was carried out by Rapid Entire Body Assessment (REBA). Results: The results from this study showed that half of respondents (50%) were 26-30 years old, more than half (67%) of respondents are male, more than half (60%) have very high risks due to posture of job, and more than half (55%) had heavy complaints. Conclusion: There was a correlation between job posture with musculoskeletal disorders.