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Fulltext Understanding the relationship between Kano model's customer satisfaction scores and self-stated requirements importance

Mkpojiogu EO, Hashim NL

Springerplus, 2016;5:197.
PMID: 27026893 DOI: 10.1186/s40064-016-1860-y

Customer satisfaction is the result of product quality and viability. The place of the perceived satisfaction of users/customers for a software product cannot be neglected especially in today competitive market environment as it drives the loyalty of customers and promotes high profitability and return on investment. Therefore understanding the importance of requirements as it is associated with the satisfaction of users/customers when their requirements are met is worth the pain considering. It is necessary to know the relationship between customer satisfactions when their requirements are met (or their dissatisfaction when their requirements are unmet) and the importance of such requirement. So many works have been carried out on customer satisfaction in connection with the importance of requirements but the relationship between customer satisfaction scores (coefficients) of the Kano model and users/customers self-stated requirements importance have not been sufficiently explored. In this study, an attempt is made to unravel the underlying relationship existing between Kano model's customer satisfaction indexes and users/customers self reported requirements importance. The results of the study indicate some interesting associations between these considered variables. These bivariate associations reveal that customer satisfaction index (SI), and average satisfaction coefficient (ASC) and customer dissatisfaction index (DI) and average satisfaction coefficient (ASC) are highly correlated (r = 96 %) and thus ASC can be used in place of either SI or DI in representing customer satisfaction scores. Also, these Kano model's customer satisfaction variables (SI, DI, and ASC) are each associated with self-stated requirements importance (IMP). Further analysis indicates that the value customers or users place on requirements that are met or on features that are incorporated into a product influences the level of satisfaction such customers derive from the product. The worth of a product feature is indicated by the perceived satisfaction customers get from the inclusion of such feature in the product design and development. The satisfaction users/customers derive when a requirement is fulfilled or when a feature is placed in the product (SI or ASC) is strongly influenced by the value the users/customers place on such requirements/features when met (IMP). However, the dissatisfaction users/customers received when a requirement is not met or when a feature is not incorporated into the product (DI), even though related to self-stated requirements importance (IMP), does not have a strong effect on the importance/worth (IMP) of that given requirement/feature as perceived by the users or customers. Therefore, since customer satisfaction is proportionally related to the perceived requirements importance (worth), it is then necessary to give adequate attention to user/customer satisfying requirements (features) from elicitation to design and to the final implementation of the design. Incorporating user or customer satisfying requirements in product design is of great worth or value to the future users or customers of the product.
Fulltext Primordial initiation, yield and yield component traits of two genotypes of oyster mushroom (Pleurotus spp.) as affected by various rates of lime

Chukwu SC, Ibeji CA, Ogbu C, Oselebe HO, Okporie EO, Rafii MY, et al.

Sci Rep, 2022 Nov 09;12(1):19054.
PMID: 36351926 DOI: 10.1038/s41598-022-16833-9

Mushrooms are fleshy fungi valued globally for their nutritional and medical benefits. The study was conducted at Ebonyi State University Mushroom Center, Abakaliki, to determine an optimum level of limestone (CaCO3) on the genotypes for maximum growth and yield. The experiment was carried out as a split-plot experiment in a completely randomized design (CRD) with the use of Oyster mushroom variety. The two genotypes (GI and GII) were placed in the whole plot while limestone was placed in the sub-plot which consisted of five rates of CaCO3(Og,5 g, 10 g, 15 g and 20 g). Sawdust and rice husk substrates were used at the ratio of 60:40 and sterilized for six hours at 121 °C using the steam sterilization cylinder. The media bags were off-loaded after one day and allowed to further cool for another day before inoculation. The cultured spawn was used to inoculate the media upon cooling at room temperature. Data were collected on agro-morphological parameters such as primordial initiation, stalk height, stalk diameter, number of branches, number of fruits, number of productive bags, fresh and dry weights, and subjected to analysis of variance (ANOVA). The result obtained indicated that there was a significant difference (P 0.05) in all parameters evaluated except the stalk diameter. Genotype I initiated more primordial compared to primordial initiation in genotype II and they differed significantly (p
Thermal and mechanical characterization of composite materials from industrial plastic wastes and recycled nylon fibers for floor paving tiles application

Owen MM, Achukwu EO, Romli AZ, Abdullah AHB, Ramlee MH, Shuib SB

Waste Manag, 2023 Jul 01;166:25-34.
PMID: 37141784 DOI: 10.1016/j.wasman.2023.04.038

Industrial plastic waste is growing globally at an alarming rate and environmental pollution from traditional landfill disposal and incineration treatments are of great concern. As a strategy to reduce plastic pollution, value-added composite materials from industrial plastic wastes reinforced with recycled nylon fibers for use in floor paving tile applications were developed. This is to address the disadvantages of existing ceramic tiles which are relatively heavy, brittle, and expensive. The plastic waste composite structures were produced via compression molding technique at an optimized randomly oriented constant fiber volume fraction of 50 wt% after the initial sorting, cleaning, drying, pulverizing, and melt-mixing. The molding temperature, pressure, and time for the composite's structures were 220 ℃, 65 kg.cm-3, and 5 min respectively. The composites' thermal, mechanical, and microstructural properties were characterized in accordance with appropriate ASTM standards. From the results obtained, the differential scanning calorimetry (DSC) of mixed plastic wastes and nylon fiber wastes showed a processing temperature range of 130-180 ℃, and 250 ℃ respectively. Thermal degradation temperature (TGA) of the plastic and nylon fiber waste composites were stable above 400 ℃ with maximum bending strength, however, the reinforced plastic waste sandwiched composite structures had outstanding mechanical properties indicating unique characteristics suitable for floor paving tiles. Hence, the current research has developed tough and lightweight tiles composites that are economically viable, and their application will contribute to the development of the building and construction sectors thereby reducing about 10-15% of annual plastic waste generation and a sustainable environment.
Fulltext Comparison of Knowledge, Attitude, and Practice among Communities Living in Hotspot and Non-Hotspot Areas of Dengue in Selangor, Malaysia

Ghani NA, Shohaimi S, Hee AK, Chee HY, Emmanuel O, Alaba Ajibola LS

Trop Med Infect Dis, 2019 Feb 15;4(1).
PMID: 30781369 DOI: 10.3390/tropicalmed4010037

BACKGROUND: Dengue has affected more than one-third of the world population and Malaysia has recorded an increase in the number of dengue cases since 2012. Selangor state recorded the highest number of dengue cases in Malaysia. Most of the dengue infections occur among people living in hotspot areas of dengue. This study aims to compare Knowledge, Attitude, and Practice among communities living in hotspot and non-hotspot dengue areas.
METHOD: Communities living in 20 hotspot and 20 non-hotspot areas in Selangor were chosen in this study where 406 participants were randomly selected to answer questionnaires distributed at their housing areas. Total marks of each categories were compared using t-test.
RESULT: Results show that there were significant mean differences in marks in Knowledge (p value: 0.003; 15.41 vs. 14.55) and Attitude (p value: < 0.001; 11.41 vs. 10.33), but not Practice (p value 0.101; 10.83 vs. 10.47) categories between communities of non-hotspot and hotspot areas. After considering two confounding variables which are education level and household income, different mean marks are found to be significant in Knowledge when education level acts as a covariate and Attitude when both act as covariates.
CONCLUSION: Overall results show that people living in non-hotspot areas had better knowledge and attitude than people living in hotspot areas, but no difference was found in practice. This suggests that public health education should be done more frequently with people with a low education background and low household income, especially in hotspot areas to fight dengue outbreak and make dengue cases decrease effectively.