• 1 Universitas Sumatera Utara
  • 2 Universiti Sains Malaysia


Quality Function Deployment (QFD) is a structured methodology that uses customer and technical
requirements for designers and manufacturers to provide better products. Many researchers combine or
integrate the technique of QFD with other methodologies such as Theory Inventive of Problem Solving
(TRIZ) or Design for Manufacture and Assembly (DFMA) to optimise product design innovation and
improvement. The combined methodologies are even used to solve process problems. Initial literature
review of the application of stand-alone QFD poised several problems. Combining QFD with other
techniques, such as TRIZ and DFMA, has helped to address these issues and forms the basis of future
research. The integrated methods can solve main contradictory problems more precisely from product
demand analysis to product design, production and application. Review work of the literature, specifically
that on research and development of QFD, TRIZ and DFMA, showed that the said methodologies have
been widely and successfully implemented in several practical applications such as resolving conflicts
between customer and technical/engineering requirements and reducing production cost. This review work
provides an in-depth analysis of identifying and finding issues of strengths, weaknesses and outcomes
of the QFD when combined with TRIZ and also of QFD integrated with DFMA.