Low-cost high rise housing project is developed to provide a chance for low-income
citizen to own a house at a lower market price. Each low-cost high-rise residential
building possesses its own building management body where one of its duties is to
manage residential area after the strata title has been issued to the purchaser. The
study was carried out to evaluate the level of satisfaction among residents of one lowcost
housing area towards the maintenance activities administered by the building
management body. This research employed mixed-method approach; quantitative and
qualitative, as it able to capture accurate data from both residents and the building
management body. This study concluded that the residents of Rumah Selangorku
Damai Utama are mostly leaning towards dissatisfaction with the building and facilities
maintenance services provided by the building management body.