Healthcare Delivery through Telemedicine during the COVID-19 Pandemic: Case Study from a Tertiary Care Center in South India

D'Souza B 1 , Suresh Rao S 2 , Hisham S 3 , Shetty A 4 , Sekaran VC 5 , Pallagatte MC 6 Show all authors , G S 7 , Suresh Rao T 8

Affiliations 

  • 1 Prasanna School of Public Health, MAHE, Manipal, India
  • 2 Department of Computer Science & Engineering, Sahyadri College of Engineering and Management, Mangalore, India
  • 3 Baby Memorial Hospital, Kerala, India
  • 4 Kasturba Medical College, MAHE, Manipal, India
  • 5 Melaka Manipal Medical College, MAHE, Manipal, India
  • 6 Department of Management Studies, Indian Institute of Science, Bangalore, India
  • 7 Department of Hospital Administration, KMC Manipal, MAHE, Manipal, India
  • 8 Columbia Asia, Bangalore, India
Hosp Top, 2021 02 02;99(4):151-160.
PMID: 33528313 DOI: 10.1080/00185868.2021.1875277

Abstract

The Coronavirus disease 2019 (COVID-19) pandemic has necessitated medical centers across the world to deliver healthcare through telemedicine. We discuss the adoption, delivery of telemedicine services at a tertiary care center and patient satisfaction involving 456 patients in south India. Most respondents had sought telemedicine care at the department of Medicine (16.23%). The maximum satisfaction was reported by patients in OBG (100%). The responses were generally positive across all the age groups. The paper offers insights on best practices adopted at the center, lessons learnt, and provides recommendations for health care systems offering telemedicine during COVID-19 times.

* Title and MeSH Headings from MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine.

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