This clinical audit is aimed to provide an insight into the performance of dental technicians in rendering
fixed prosthodontics services at Faculty of Dentistry, University of Malaya. A retrospective audit was
carried out between 1st of November 2014 and 31st January 2015 using data derived from records and
monthly returns of the technicians, which are kept at the ceramic laboratory. Retrospective data on
cases of diagnostic wax-ups, full metal crowns, metal ceramic crowns, all ceramic crowns and bridges
that were sent to ceramic laboratory for fabrication from 1st of September 2013 to 31st of August 2014
was systematically extracted from the record and tabulated categorically in SPSS version 22.0. The
turnaround time in workings day for diagnostic wax-ups and the prostheses was calculated by deducting
exit date from entry date. Subsequently, the turnaround time and the complexity of cases were categorized
accordingly. The association of turnaround time and the complexity of the cases was analysed using
Fisher Exact test with p value < 0.05. Within this time frame, a total of 102 cases of diagnostic waxups,
36 cases of crown and 18 cases of bridges were fabricated. 57.8% of diagnostic wax-ups were
completed within 3 days. 100% of 1 unit crown were completed within 7 days and 94.4% of bridges were
completed within 14 days. There was a significant association of turnaround time and the complexity of
the cases for diagnostic wax-ups and crowns with p value