This study aimed to understand the problems faced by self-planning
travellers when they plan for a trip by searching travel information from
the Internet and propose a system to facilitate the self-planning travellers
to obtain useful travel information. An online survey was conducted via
social media to understand the problems, the search criteria and types of
content of travel itinerary needed in facilitating the planning. A total of
65 responses were collected. The results showed that there were too many
unrelated information on the Web and travellers were unsure of where to
start the search. Also, the result revealed that the search criteria needed to
generate travel itinerary were travel date, travel duration, travel country
and travel budget. Finally, flight schedule, hotel accommodation, sightseeing
places, travelling route and things to do were the information required by
travellers for their travel itineraries. Based on the results, a travel itinerary
recommendation system named eTravelPlanner is proposed.