The differences of patient satisfaction level in public and private hospitals in Makassar, Indonesia

OBJECTIVE: To know the difference in patient satisfaction level in the dental department of public hospitals and private hospital in Makassar.

METHODS: This study was conducted in December 2017-February 2018 in the dental department of Labuang Baji, which is a government hospital and Ibnu Sina Hospital, which is a private hospital. The samples were all patients who received dental treatment. Patient satisfaction was measured using a questionnaire (PSQ-18). Data were tested using Independent T-Test and ANOVA using SPSS version 24.

RESULTS: There were significant differences in accessibility, comfort, and communication between the public and private hospitals (p<0.05); the average value of patient satisfaction was higher in private hospitals.

CONCLUSION: Patients in private hospitals are more satisfied with the health services provided by health care providers, compared to patients in public hospitals.