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Emergency medical services key performance measurement in Asian cities

Rahman NH 1 , Tanaka H 2 , Shin SD 3 , Ng YY 4 , Piyasuwankul T 5 , Lin CH 6 Show all authors , Ong ME 7

Affiliations 

  • 1 Department of Emergency Medicine, School of Medical Sciences, University Sains Malaysia, Kota Bharu, 16150 Malaysia
  • 2 Department of EMS System, Graduate School, Kokushikan University, Tokyo, Japan
  • 3 Department of Emergency Medicine, College of Medicine, Seoul National University, Seoul, Korea
  • 4 Medical Department, Singapore Civil Defence Force, Singapore, Singapore
  • 5 Department of Emergency Medicine, Prince of Songkla University, Hat Yai, Thailand
  • 6 Department of Emergency Medicine, College of Medicine, National Cheng Kung University Hospital, National Cheng Kung University, Tainan, Taiwan
  • 7 Department of Emergency Medicine, Singapore General Hospital, Singapore, Singapore
Int J Emerg Med, 2015;8:12.
PMID: 25932052 DOI: 10.1186/s12245-015-0062-7

Abstract

One of the key principles in the recommended standards is that emergency medical service (EMS) providers should continuously monitor the quality and safety of their services. This requires service providers to implement performance monitoring using appropriate and relevant measures including key performance indicators. In Asia, EMS systems are at different developmental phases and maturity. This will create difficultly in benchmarking or assessing the quality of EMS performance across the region. An attempt was made to compare the EMS performance index based on the structure, process, and outcome analysis.

* Title and MeSH Headings from MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine.

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