Affiliations 

  • 1 Department of Pharmacy Practice and Clinical Pharmacy, Faculty of Pharmacy, Universiti Teknologi MARA (UiTM), Selangor Branch, 42300 Bandar Puncak Alam, Selangor, Malaysia
  • 2 Department of Pharmacology and Life Sciences, Faculty of Pharmacy, Universiti Teknologi MARA (UiTM), Selangor Branch, 42300 Bandar Puncak Alam, Selangor, Malaysia
  • 3 Faculty of Pharmacy, Universiti Teknologi MARA (UiTM), Selangor Branch, 42300 Bandar Puncak Alam, Selangor, Malaysia
  • 4 Department of Pharmacology and Life Sciences, Faculty of Pharmacy, Universiti Teknologi MARA (UiTM), Selangor Branch, 42300 Bandar Puncak Alam, Selangor, Malaysia. Electronic address: norazlina060@uitm.edu.my
Curr Pharm Teach Learn, 2025 Jan;17(1):102214.
PMID: 39426009 DOI: 10.1016/j.cptl.2024.102214

Abstract

INTRODUCTION: Emotional Intelligence (EI) involves skills to recognise, comprehend, and manage emotions that influence thinking. Using EI allows for the integration of emotion into reasoning and problem-solving. If applied effectively, EI can foster positive emotions that promote the deployment of telepharmacy, which involves delivering pharmaceutical services remotely via telecommunication. High acceptance of telepharmacy among users, particularly patients or healthcare providers is associated with their high knowledge, positive perception, and readiness, all influenced by EI. This study investigates undergraduate students' levels of EI, knowledge, degree of perception, and readiness for telepharmacy, examines EI's correlation with all other variables, and compares them across various sociodemographic groups.

METHODS: A cross-sectional online study involving 455 undergraduate students at Universiti Teknologi MARA Cawangan Selangor (UCS) was conducted using a 74-item survey distributed via Google Forms. Data were analyzed using SPSS version 29.

RESULTS: Most participants exhibited high EI (53.3 %), average knowledge (53.2 %), positive perception, and high readiness for telepharmacy. EI positively correlated with both perception (p 

* Title and MeSH Headings from MEDLINE®/PubMed®, a database of the U.S. National Library of Medicine.