This study was conducted to measure the relationship between service quality and customer's perceived value using a sample of 341 usable questionnaires gathered from the Malaysian Armed Forces Contingent who involved in peacekeeping mission at a Middle East country. The outcomes of SmartPLS path model showed five important findings: firstly, tangible significantly correlated with customer's perceived value. Second, responsiveness significantly correlated with customer's perceived value. Third, reliability significantly correlated with customer's perceived value. Fourth, assurance significantly correlated with customer's perceived value. Fifth, empathy significantly correlated with customer's perceived value. Statistically, this result confirms that the ability of service providers (MALBATT Headquaters) to properly implement tangible, responsiveness, reliability, assurance and empathy in delivering peacekeeping services have been important determinants of customer's perceived value in the organizational sample. In addition, discussions, implications and conclusion are elaborated.
Many residential areas of Kuala Lumpur are susceptible to landslides; this is seen in the frequency of landslide occurences in these areas. The objective of this study is to delineate landslide risk areas in support of development planning, monitoring and control of unstable areas. In this study, five landslide causative factors were extracted from satellite imagery and maps provided by the Geological Survey Department of Malaysia. Factors included in the study including land use, river density and lineament derived from Landsat ETM image, precipitation amount from rain gauge stations and lithology, were extracted from the geological map of the study area. Layers were analyzed and divided into subclasses. An average weightage score was applied to calculate the subclasses into percentage weights of influence on landslide. Overlay, geo-processing and geo-statistic techniques in GIS were used to discriminate these weighted subclasses into landslide susceptibility at low, medium and high levels of risk areas. Results showed very high susceptible areas covering 0.21% of Kuala Lumpur of which 5.02% were found in the highly urbanized areas. Meanwhile, a landslide susceptibility map was generated to show low, medium and high susceptible areas in Kuala Lumpur. Results were verified using recorded cases of landslides in Kuala Lumpur which showed a 77% agreement with the study.
Background: The occupationally acquired accident and injuries in Malaysian medical laboratories are still largely unexplored prior to this survey. Some of these questions are attempted in this survey and act as source of reference for the number and accident injuries in medical laboratories in the area of Klang Valley and also in Malaysia.
Methods : This survey was carried out based on recordable cases throughout the calendar year of 2001 to 2005 from 3 main medical laboratories of Hospital Kuala Lumpur (HKL), Hospital Universiti Kebangsaan Malaysia (HUKM) and Pusat Perubatan Universiti Malaya (PPUM).
Results : The average annual incident rate for this three medical laboratories is 2.05/100 full time equivalent (FTE) employees. The annual incident rate in individual medical laboratory is 2.04/100 FTE (HKL), 2.07/100 FTE (HUKM) and 2.04/100 FTE (PPUM) employees, respectively. The most common injury that is 25.3% of the total cases reported was due to cuts by sharp objects and the second most common injury was exposure to biohazard and chemical substances which constitutes 19.9% of the total cases. . Needle prick injury (16.8%), fire (8.4%), fall/slip (6.3%) and gases leak and locked in cold room were reported as one case each.
Conclusion : The average incident rate from this study is remarkably similar compared with the incident injury rate reported by BLS (2006) which is 2.1/100 FTE in the average size of medical laboratory and diagnostic. Besides this incident rate of injury and illness as a comparison, it also can be used as a benchmark to evaluate the safety performance among medical laboratories in Malaysia.
Tujuan kajian ini adalah untuk mengenal pasti perkaitan antara tahap kemurungan, kesihatan mental, kesan sokongan sosial dan kesejahteraan psikologi di kalangan mangsa rogol dengan aspek demografik. Subjek kajian seramai 30 wanita telah dipilih dari Pusat Perlindungan dan Pemulihan Wanita, di Batu Caves, Selangor. Kaedah ujian yang digunakan terdiri daripada Beck Depression Inventory, General Health Questionnaire-28, Provision Social Relation dan soalan demografik. Soalan diedarkan di kalangan mangsa diikuti dengan penerangan ringkas ke atas kaedah ujian. Analisis data menunjukkan terdapat perbezaan yang signifikan di antara faktor umur dan kesejahteraan psikologi mangsa (p = 0.004). Selain itu, kemurungan didapati mempengaruhi secara signifikan ke atas kesihatan mental (R' = 0.60, [F (1, 27) = 40.312, p < 0.0011). Kajian inijuga mendapati hubungan yang positif antara kesihatan mental dan kemurungan (r = 0.77). Ini bermaksud semakin tinggi kemurungan yang dialami mangsa, semakin tinggi kesan ke atas kesihatan mentalnya.
The Ministry of Health had instructed all state hospitals to go for Accreditation. Accreditation is considered to be a more appropriate tool forquality assurance in a hospital setting than ISO 9000.The objective of this research was to study doctors perception towards the implementation of Accreditation in state hospital. Self-administered questionnaires were sent through mail to doctors in eight clinical departments of all state hospitals. From 832 questionnaires sent, 297 responded (36%),i.e. 84 specialists and 2/2 medical officers. The study showed that 69% doctors knew that their hospital was implementing Accreditation. There were more clinical specialist (9I%) who were involved in accreditation as compared to Medical Ojicers (73%). 83% of doctors believed that accreditation can assist in assuring quality in their hospital. Those who do not, thought that quality can be assured stajfing was adequate (67%) and accreditation does not assess patient care
(33%). The study also showed that 7I% of doctors knew that their hospital was implementing MS ISO 9000. A 77% of doctors believed that ISO 9000 can assist in assuring quality in their hospital. Those who do not, thought that quality can onhi be assured Jstajfng was adequate (27%) and ISO 9000 was only meant for industry (8%). In conclusion, doctors believed that Accreditation and MS ISO 9000 can assist in assuring quality in their hospitals. Amongst, those who do not, majority thought that quality can only be assured staffing was adequate.
An investigation was undertaken 0f a malaria outbreak in Felda Neram 1 in the district of Kemaman,
Terengganu. Thirty-eight malaria cases of Plasmodium falciparum with one death were reported from that locality. The outbreak peaked between the epidemiological week of 42 and 44. A total of 2300 persons were surveyed with population coverage of 90%. Overall Slide Positive Rate was 1.5%. Out of 38 cases, 19 were Malays and the rest were Indonesian workers. Seventy-nine percent (30/38) had a history of fever within nine weeks prior to the survey. Thirty persons were found to be febrile on the.date of the survey of which 42% (14/30) were smears positive. Blood smears showed 65.7% (25/38) had an asexual parasitemia and 34.2% (13/38) cases were gametocytaemic. The males0”emales ratio was 1:7. Younger age groups were more ajfected. All patients were given radical malaria treatment. F orty-three percent (16/38) had a second course of radical treatment. The outbreak was caused by the re-entry of an Indonesian worker with malaria to the locality. Factors such as delayed detection and notyication and inadequate surveillance were instrumental for the outbreak.
Cr0ss»sectional studies on lung functions of 100 smokers and 100 non-smokers was conducted among a university student population. The objectives of the studies were to determine the correlation between the lung functions with smoking frequency and duration among smokers as well as to compare the lung functions with non-smokers. The smokers’ mean age was 20.74 years, their smoking initiation age was 16.18 years, the smoking duration was 4.41 years and the smoking frequency was 8.72 cigarettes per day. Among smokers, signqicant inverse correlation was shown between FEV] predicted and the smoking frequency (number of cigarette per day) (ri-0.241, p=0.016). Multiple regression confirmed the relationship between FEV]% predicted with respondent’s age (p=0.013) and smoking frequency (p=0.002), FVC% predicted with age (p=0.005) and smoking frequency (p=0.009). The FEV;/FVC% predicted was signyicantly related to phlegm symptoms (p=0.03), while the FEFZ5.y5% predicted was signdicantly related to age (p=0.005), height (p=0.043) and smoking duration (p=0.046). The lung functions (FEV1% predicted, FVC% predicted and FEV]/FVC% predicted ) for smokers were not statistically dyferent from non-smokers. This study showed that the lung functions for the smokers were still quite normal due to their short smoking duration, their low number of cigarette smoked per day and their young age.
Introduction: Breast cancer is the most common cancer among women worldwide and in Malaysia. It has better cure rate if detected early. However, the practice of breast cancer screening in Malaysia is still low. The objective of this study is to determine the knowledge and its associated factors as well as sources of information on breast cancer and breast cancer screening among female staff in a public university in Malaysia. Materials and Methods: This was a cross sectional study conducted in 2005 involving 394 female staff including academic and non-academic staff, which was selected by cluster sampling. A self-administered questionnaire on socioeconomic characteristics and family history of breast cancer was used for data collection. Chi-square Test and Fisher’s Exact Test was used for testing an association using SPSS 12.0. Results: The response rate was 84.3%. Only 50.9% had high knowledge on breast cancer and breast cancer screening and this was significantly associated with occupational status, monthly family income and educational level (p
Introduction: Knowledge, attitude as well as adoption of pharmacogenomics in clinical practice among the pharmacists and physicians in Malaysia have not been reported. This cross-sectional study explores various facets of the two professions as related to pharmacogenomics to determine the need and preferred method to improve education among them. This study also aims to identify the current state of pharmacogenomics practice in Malaysia to help identify barrier and solution to reap advantages from pharmacogenomics practices. Methods: A questionnaire consisting of 38 questions in five parts was adopted and validated. It explores the respondents’ characteristics, attitude, knowledge, adoption and education. It was distributed online to 1500 pharmacists and physicians over five months. Results: Pharmacists differed from the physicians in terms of attitude, knowledge, adoption and education. Overall, adoption rate of pharmacogenomics was found to be low but its anticipation for future adoption is high, and benefits were reported by healthcare professionals who have used the test in a clinical setting. Majority of respondents had poor to fair knowledge and nearly half have had no prior formal teaching on pharmacogenomics. Interest in the education is very high, and most of them preferred to learn pharmacogenomics via continuous professional education programs. Conclusion: Pharmacogenomics is a field that promises many benefits, but to reap these benefits require its implementation in clinical setting. Pharmacists and physicians need to be equipped with adequate knowledge and positive attitude towards pharmacogenomics.
Introduction: To investigate the questions that Muslim patients, embryologists, paramedics, clinical counsellor and doctors may have pertaining to the compliance of Assisted Reproductive Technique (ART) to Shari’aa.
Methods: As a preliminary study, an open-ended survey was administered to participants. Participants for the survey comprised of 21 patients, 2 embryologists, 2 doctors, 4 paramedics and 1 counsellor.
Results: Data analysis showed that most of the participants posed questions that fall into six classifications which are: Munakahat (Family Law), social Hukm, Fiqh Ibadah, Fiqh Qadha (Islamic Hukm), General Fiqh and Usul Fiqh.
Conclusion: It is clear that even though the participants were rather familiar with some of the existing Fatwas pertaining to ART and IVF in Malaysia, there are still remaining doubts which need to be clarified. This indicates that there are challenges faced in seeking and providing ART treatment to Muslim patients. This needs to be addressed perhaps in the form of Shari’aa-compliant guidelines to provide a clear explanation of each process and procedure in fertility treatment.
The National Health and Morbidity Survey 2011 was a nationally representative household survey of non-institutionalized Malaysian population who were residing in Malaysia for at least 2 weeks prior to data collection. The aim of the survey was to provide health related community–based data and information to support Ministry of Health, Malaysia, in reviewing health priorities, programme strategies and activities, and planning for allocation of resources. There were twelve research scopes included in the survey. The sample size was calculated based on the requirement for each scope. A two-stage stratified sampling was adopted in the survey. The methods for data collection were via the questionnaire, clinical examination, and biochemical analysis. Quality controls were also instituted to ensure collection of high quality data. The National Health and Morbidity Survey 2011 (NHMS 2011) adopted an appropriate methodology for a population survey and all the necessary steps were taken to ensure valid and reliable findings.
Study name: National Health and Morbidity Survey (NHMS-2011)
Background: The International Medical University (IMU) has an outcome-based curriculum defined by eight major curriculum outcome domains.The attributes, qualities and competencies expected of a health care professional form the basis for these outcome domains. Community service is an effective curriculum delivery tool widely practised by medical universities around the world. We present the results of a survey among IMU students to explore the effectiveness of community service as a curriculum delivery tool in enabling activities defined within the major curriculum outcome domains of IMU.
Methods: A self-administered 6-point Likert scale questionnaire was used to survey student participants of 20 community service events held in a rural village between 2007–2012. The survey tool included questions on demographic data as well as the perception of the students on whether participation in the events enabled them to experience activities defined under the eight major curriculum outcome domains of IMU.The one sample Student t-test was used to test for statistical significance while regression analysis was done to look for significant predictors.
Results: A total of 255 students were surveyed, of which 229 (90.5%) were medical students while the rest were nursing students. Most of the students were in the 3rd (48.2%) and 4th (43.8%) year of their studies and have completed the surgery, internal medicine and family medicine posting. Six out of the 8 curriculum outcomes domains were achieved through participation in the community service programme.
Conclusion: Community service is an effective curriculum delivery tool for the outcome-based curriculum of IMU where activities defined in six out of eight outcome domains were achieved.
Background: This cross sectional study was done to identify the areas of lack of knowledge, practice and awareness of students about the effective use of personal protective equipment (PPE).
Methods: A total of 40 students were selected when they were posted to the accident and emergency unit (A&E) in Seremban Hospital; all of them answered a questionnaire and were observed unaware on the effective use of PPE in the A&E.
Results: We found that 17.5% of students were unaware of the right technique of removing the gloves after a procedure and 25% of students were unaware of safety of hand washing. During invasive procedures, 12.5 % of students did not wash their hands before invasive procedures, 65% did not wear aprons and 57.5% did not wear masks. During non- invasive procedures more than 25% of students did not wash hands before or after the procedures.
Conclusion: There is still significant lack of knowledge in students about the effective use of PPE that needs to be addressed.
Keywords: PPE, Personal protective equipment, effective practice of PPE, A&E
Objective: To determine the construct validity and the internal consistency of the Medical Student Stressor Questionnaire (MSSQ) among medical students hence in the future it could be used as a valid and reliable instrument to identify stressors among medical students. Methods: The blueprint for the development of MSSQ was developed after a review of literature on the subject and a discussion with experts in the field. It comprised of 40 items
with six hypothetical groups. The face validity of the questionnaire was established through discussion with 141 final year medical students whereas content validity was established through discussion with experts from field of Medical Education and Psychiatry. It was administered to a total of 761 medical students. Data was analysed using Statistical Package Social Sciences (SPSS) version 12. Factor analysis was applied to test construct validity of the MSSQ. Reliability analysis (Cronbach’s alpha and item total correlation) was applied to test internal consistency of the MSSQ. Results: The total Cronbach’s alpha value of the MSSQ was 0.95. All the preliminary 40 items were included in the MSSQ as the items had item total correlation value of more than 0.3. The items were loaded nicely into the six pre-determined hypothetical groups as their factor loading values were more than 0.3.
Conclusion: This study showed that MSSQ had good psychometric value. It is a valid and reliable instrument in identifying stressors among medical students.
Objective: The objective of this study was to assess the relationship between stress score and body mass index (BMI) of students of Science in Kuala Lumpur. Methods: A cross-sectional study was carried out among 126 students. Data about stress score were collected using a questionnaire, the Student-Life Stress Inventory (SLSI) Data about BMI were calculated from height and weight of the respondents. Results: A total of 117 (92.85%) out of 126 students had responded. The mean difference of stress score among first, second and third year students were 87.6 ± 17.0, 83.4 ± 16.9 and 86.7 ± 15.4 respectively. The mean difference of stress scores between the Bumiputra and non-Bumiputra students were 87.9 ± 16.5 and 83.2 ± 15.9 .The mean of body mass Index(BMI) between first, second and third year students were 21.0 ± 3.5, 20.3 ± 2.7 and 21.8 ± 4.3 respectively. Conclusions: This study showed that the stress level is higher in first year, female and bumiputra student. There was no significant relationship between stress score and BMI.
Objective: Postgraduate medical training has always been regarded as a highly stressful environment to students. This article described an initial finding on prevalence and sources of stress among postgraduate students. Method: This is a cross-sectional study conducted on postgraduate students in the School of Medical Sciences, Universiti Sains Malaysia. Sample size as calculated for this preliminary study was 38 and convenient sampling method was applied. The 12 items General Health Questionnaire (GHQ-12) and Postgraduate Stressors Questionnaire (PSQ) were administered during a workshop involving postgraduate students. Data was analysed using SPSS version 12. Results: Thirty three participants participated in this study. This study found that the prevalence of distressed postgraduate students was 36.4%. The top ten stressors were tests and examinations, large amount of content to be learnt, time pressure to meet deadlines, doing work beyond
ability, work overload, unfair assessment by superior, fears of making mistakes that can lead to serious consequences, doing work that mentally straining, work demands affect my personal and home life, and lack of time to review what have been learnt. Conclusion: This study found that there was a high prevalence of distressed postgraduate students. It also found that the major stressors were related to academic and performance pressure.
There is a need to develop an Occupational Safety and Health Management System (OSHMS) Critical Success Factors (CSF) Monitoring among gas contractor in Malaysia. Critical Success Factors (CSF) can be used for future implementation, adaptation and practice for gas contractor work for both by clients and contractors in Malaysia. The main purpose of CSF implementation is to reduce the number of accident related with Occupational Safety and Health (OSH). The need for CSF is due to the requirement by law and standard that require companies to establish an arrangement related to the identified OSH risks. The objective of this study is to assess the established of OSHMS among gas contractor in Peninsular Malaysia and to identify the CSF imposed by these industries. A cross sectional study for eighty gas contractor companies using established questionnaire has been done. All data consolidated in order to determine the OSHMS and it CSF among gas contractor in Peninsular Malaysia that has registered with Department of Occupational Safety and Health. Established questionnaire are based on OSHMS MS 1722:2011 elements requirement No 1: Policy, No 2: Organizing, No 3: Planning and Implementation, No 4: Evaluation and No 5: Action for Improvement as parameters to come out with organization means and Z-scores. Descriptive statistic showed that element mean (standard deviation) score for policy is 75(6.6), for Organizing is 63(5.2), for Planning and Implementation is 59(9.4), for Evaluation is 66(5.1) and Action for Improvement is 63(1.3). Percentage of company that complies with the main element for Policy is 15%, for Organizing is 8.8%, for Planning and Implementation is 11.3%, for evaluation is 11.3% and for Action for improvement is 13.8%. Percentage of companies that partially comply with Policy element is distributed between 61.0% to 85.0% which is 76.3 %, for Organizing score is mainly distributed between 46.0% to 60.0% which is 62.5%, for planning and Implementation score for 80 companies distributed mainly in group score between 46.0 to 60.0% which is 56.3 %, for Evaluation the partially comply score is distributed in group score between 61.0% to 85.5% which is 41 % and for Action for Improvement partially comply score, the distribution is mainly distribute in range of 61.0% to 85.0% which is 62.5 %. Z-score for element policy is five points from policy mean, for organizing Z-score is three points from Organizing mean, for Planning and Implementation the Z-score is three points from Planning and Implementation mean, for Evaluation the Z-score is three points from evaluation mean and for Action for improvement Z-score is two to three points from Action for Improvement mean. Percentage of compliance with OSHMS MS 1722:2011 elements by gas contractors in almost main element and sub element are still low and can be further improved by focusing on all company element score for continual improvement of OSH elements compliances.
Homocysteine could be a mechanism that underlies the effects of lead on cardiovascular system. This study aims to identify the relationship between lead exposure and homocysteine levels among workers. A comparative cross-sectional study was carried out on 80 workers of an automotive components manufacturing factory; that comprised of 40 exposed workers and 40 non-exposed workers. Blood samples of respondents were taken by fingerprick. The blood samples were analyzed for blood lead concentration by using Atomic Absorption Spectrometry Graphite Furnace Model GBC 908AA. Besides that, ELISA Kit was used to show the homocysteine level among the respondents. Questionnaires were used to obtain demography information of respondents. Results from the statistical analysis showed that the mean blood lead concentration for exposed respondents was 5.53±4.74 μg/dL and 3.53±2.81 μg/dL for the comparative respondents. Mann-Whitney U test showed that there was no significance difference between the mean blood lead concentration of the exposed and comparative group (z=-1.178; p=0.075). The blood lead concentration ranged 0.68-17.95 among the exposed group and with a range of 0.084-11.96 for the comparative group. The mean homocysteine level (μmol/L) was 32.48±2.481μmol/L for the exposed group and 16.50±4.0960 μmol/L for the comparative group. There was a significant difference in homocysteine level (μmol/L) between the exposed (32.48±2.481) and comparative (16.50±4.0959) groups (z = -7.699, p
Fogging activity has become one of the important methods in tackling dengue outbreaks nowadays. Despite this, it is an occupation that has known hazards namely noise and pesticides which can affect the body organs. Based on this knowledge, a cross sectional study was conducted to determine the association between hearing impairment and serum cholinesterase level among foggers from five randomly selected Health District Offices in Selangor. A total of 200 workers comprising of 100 workers exposed to fogging activity and another 100 workers not exposed were randomly selected for this study. Data was obtained through self administered questionnaire, audiometric testing and serum cholinesterase level measurement. The overall prevalence of hearing impairment was 16% with foggers having significant higher prevalence (24%) compared to the non foggers (8%) (χ2=9.52, p=0.002). Measurement of serum cholinesterase showed that exposed workers had lower level compared to the non exposed group. Similarly, those who have hearing impairment had also lower serum cholinesterase level although it was not statistically different. Among all studied factors, age and duration of exposure to fogging activities were statistically different with hearing impairment (p
Introduction : The focus of this paper is to evaluate effectiveness of health education material produced and identify effective educational methods in disseminating health-related information. The study explores the knowledge, attitude and practice level among flood victims in Sub-District Sri Medan, Batu Pahat.
Methodology : Convenient sampling method was adopted as a technique to get 195 respondents aged 18 years and above who had stayed in flood relief centres in the district. A set of questionnaire designed to collect data on demography, effectiveness of health education material, accessibility to education materials, preferable educational methods during flood situation, and flood victims knowledge, attitude and practices.
Result : The study found no association between knowledge level and practice of seven steps hand washing. Result showed poster was regarded as most preferable method in disseminating health related information during flood. No association was found in demographic determinants and knowledge. The length of stay in relief centre has significant association with the level of knowledge obtained.
Conclusion : The use of qualitative and quantitative methods together able to determine accurately the effectiveness of the health education materials used during the disaster as well as the impact in behavioral change.